Refund Policy

Effective Date: February 19, 2025

Scope and Intent

This Refund Policy applies to all purchases made through the www.t-shape.co website. Our goal is to ensure your satisfaction with our products and services. If you're not fully satisfied, please read our policy carefully to understand your options.

Contact Information

If you have questions about returns and refunds, please reach out to our customer service:

Return Window

Customers have 30 days from the date of receiving their order to initiate a return or request a refund. The item must be unused, in its original packaging, and in the same condition as received.

How to Initiate a Return

  1. Return Notification: Contact our customer service via email at info@t-shape.co with your order number, contact details, and a brief explanation of your return request.
  2. Return Authorization: After reviewing your request, we will provide detailed return instructions, including a prepaid shipping label if applicable.
  3. Packaging and Shipping: Ensure the item is securely packed with all original tags and packaging materials. Include a copy of your order confirmation or invoice.

Return Shipping Costs

  • Defective or Incorrect Items: If you receive a damaged, defective, or incorrect product, we will cover the cost of return shipping.
  • Change of Mind: If you change your mind about a purchase, the return shipping cost will be your responsibility.

Conditions for Return and Refund

  • Change of Mind: The product must be unused, undamaged, and in the original packaging. Refunds for "change of mind" returns will be processed after inspection.
  • Defective Goods: If you receive a defective item, contact us within 48 hours of receipt with photos of the defect. We will assess the issue and arrange a replacement or refund.
  • Damaged Items: If your item is damaged during shipping, notify us within 48 hours with photographic evidence. We will arrange a replacement or refund.
  • Incorrect Product Received: If you received an incorrect item, contact us, and we will cover the return shipping cost and ensure the correct product is sent.
  • Lost Packages: If your package does not arrive, please contact us so we can investigate with the shipping carrier. If the item is not recovered, we will offer a full refund or replacement.
  • Order Cancellation: If you wish to cancel an order before it is shipped, please contact us as soon as possible. If the order has been shipped, follow the return process after receiving it.

Refund Process

  • Inspection and Approval: Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Refund Timeline: Approved refunds will be processed to your original payment method within 30 days.
  • Partial Refunds: In some cases, only partial refunds may be granted (e.g., items not in their original condition, missing parts, or damaged for reasons not due to our error).

Non-Returnable Items

The following items are non-returnable for hygiene and safety reasons:

  • Custom or personalized products
  • Intimate items like undergarments, unless unopened and unused
  • Gift cards

Exceptions to the Refund Policy

This policy does not affect your legal rights under consumer protection laws. For more information, please contact our customer service team.

Return Address

Please send all authorized returns to:
North Peak Solutions LLC
30 N Gould St Ste R
Sheridan, WY 82801

Shipping Methods and Costs

  • Shipping Options:
    • Expedited & Secure Premium (Shipping Insured, Trackable & Handling): $7.99
    • Expedited & Secure Premium (Trackable & Handling) for orders $50.00 and up: Free
    • Standard Delivery with Tracking: Free
  • Shipping Carrier: Trusted carriers with track & trace service
    • Processing Time: Allow 5-7 business days for return processing and refund completion.

Questions?

If you have any questions or need assistance, feel free to reach out via: